Updates
Your site software, plugins and framework kept current, tested before they go live.
← All services
Support & Maintenance
Something broke? We fix it.
Pay one monthly plan and we look after your website or app. If it goes down, slows down, stops sending enquiries or needs a change, tell us. We handle it.
We watch itso problems show up early
We fix itwhen something breaks
We report itin plain words, every month
What we look after
Everything that keeps a site alive.
The same checks a careful in-house developer would do, without you hiring one.
Ask about a plan ↗Backups you can restore
Regular backups, with a restore that is actually tried, not just promised.
Uptime monitoring
We watch your site around the clock and act when it goes down, often before you notice.
Security care
Patches, malware scans and access reviews. If something suspicious appears, we deal with it.
Bug fixes
Contact form not sending? Page broken on a phone? We find the cause and fix it.
Speed checks
We test how fast your pages load and fix what slows them down.
Small changes
Text, prices, photos, a new section. Each plan includes a set amount of changes every month.
Domain, hosting and SSL
Renewals, DNS, certificates and server issues handled, so nothing expires quietly.
A monthly report
A short, plain note on what we checked, what we fixed and what we suggest next.
If something goes wrong
Your problem becomes our job.
You do not need to know what caused it. Tell us what you see, by email or WhatsApp, and we take it from there.
The site is down→We check the cause, restore from a backup if needed and bring it back.
The contact form stopped sending→We trace the fault, fix it and send a test enquiry to be sure.
It broke after an update→We roll back or repair it, then update again the safe way.
It looks hacked or sends spam→We clean it, close the way in and secure it. Backups make this far easier.
It has become slow→We find what is slowing it down and fix it.
Checkout or a payment step fails→We treat it as urgent and fix it first.
I need a price or text changed→Send us the change. It is done within your plan’s monthly changes.
My domain or SSL is about to expire→We renew and re-check it before visitors see a warning.
We confirm that we have your report, tell you what we found, fix it, and send a short note on what changed. How fast we reply is written into your plan.
Monthly plans
Choose how much care you need.
Three levels. Each one is written down clearly, so you know what you get before you start.
Level 1
Essential care
For a site that rarely changes and just needs to stay safe.
- Updates and security patches
- Regular backups
- Uptime monitoring
- Malware and security scans
- Domain and SSL renewals
- Monthly report
Level 2 · Most chosen
Care + changes
For a site that changes often and needs a person to call.
- Everything in Essential
- A set number of hours each month for fixes and changes
- Bug fixes and speed checks
- Help on WhatsApp or email
Level 3
Priority care
For a store or app where downtime costs you money.
- Everything in Care + changes
- Faster replies on urgent problems
- More monthly hours
- A review each quarter
Priced for your site and its size. Backup frequency, monthly hours and reply times are agreed and written in your plan before you pay anything.
Included in a plan
- Keeping the site safe, current and online
- Fixing faults in what we built or took over
- A set amount of small changes
Quoted separately
- New features, pages or a redesign
- Paid plugins, tools, hosting and domain fees
- Large changes beyond your monthly hours
In practice
A calm view of a healthy site.
Behind every update and fix is a simple routine: watch, maintain, report. Here is what that looks like.
Site healthAll systems normal
99.9%Uptime this month
✓Plugin & framework updatesApplied · Mon
✓Daily backupCompleted · 02:00
✓Security scanNo issues found
↻Contact form bug fixIn review
Page speed · last 8 weeks
Illustrative example of a monthly health view
Who it’s for
Is ongoing support right for you?
We start with a health check of your site, then agree a plan that fits it and your budget.
A GOOD FIT IF…
- ✓Your website or app is live and important to sales
- ✓Nobody on your team owns updates and fixes
- ✓You want one partner to call when something breaks
- ✓Your site was built by someone else, and they are no longer around
WHAT YOU GET IN WEEK ONE
A health check of your site: speed, security, backups and anything broken, with a clear list of what we found.
PROOF WE CAN DO IT
We run and maintain our own SaaS product every day, so we know what keeps software healthy.
See our own SaaS ↗How we work
How a plan starts.
Three simple steps, and nothing to sign before you have seen the plan.
01
Health check
We review your site, hosting and access, and tell you honestly what we find.
02
Agree the plan
You get a written plan: what we look after, monthly hours, reply times and price.
03
We look after it
We monitor, maintain and fix, and send you a short report each month.
Questions
Good to know.
Can you support a site you didn’t build?
Usually, yes. We start with a short review of the code, hosting and access, then agree what the plan covers.
What if my problem is not in the plan?
We tell you before we do anything, and quote it separately. You are never charged for work you have not agreed.
How do I report a problem?
By email or WhatsApp, whichever you prefer. Describe what you see; a screenshot helps. Priorities and reply times are written into your plan.
Can you fix a hacked website?
We can investigate, clean it, restore from a backup and close the way in. Having backups and regular security care makes this faster and cheaper.
Can I stop the plan later?
Yes. The notice period is written in your plan, and we hand over your access and notes if you leave.
Connected services
Often paired with.
Your next step
Stop worrying about your website.
Tell us about your site. You get an honest health check and a clear plan.