Privacy

Privacy Policy

We keep this simple: what we collect, why we collect it, who sees it, and how you stay in control.

Last updated: 12 November 2026

1. Who we are and what this policy covers

This Privacy Policy explains how Merit Technologys (“Merit”, “we”, “us”) collects, uses, shares and protects personal data when you visit this website, contact us, ask for a quote or a free website check, or work with us on a project.

For the personal data described in this policy, Merit Technologys is the “controller” (the party that decides how and why the data is used). You can reach us at any time through our contact page.

If we build or run a website, app or system for you, and it contains your customers’ data, that is covered in section 12.

2. What we collect

Information you give us

• Enquiries and quote requests: your name, email address, business or website name, website address, the service you are interested in, a description of your project, timeline, and a budget amount if you choose to enter one.
• Free website check: the website address you submit and the contact details you give so we can send the result.
• Messages and calls: anything you send us by email, WhatsApp or other messaging, and notes we take during calls or meetings.
• Project work: files, content, logos, access details and other material you send us so that we can do the work.

Information collected automatically

Like most websites, the servers that deliver this site may record technical information such as your IP address, browser and device type, the pages requested and the date and time. We use it to keep the site secure and working, not to build a profile of you.

What we ask you not to send

Please do not put passwords, bank or card numbers, national ID numbers, or health or other sensitive information into our forms or emails. If a project needs access to one of your accounts, we will agree a secure way to share it first.

3. Cookies and similar technologies

At the time of this update, this website does not use advertising cookies, social-media tracking pixels or third-party analytics trackers. Your browser may store small technical items that the site needs in order to work (for example, to remember a form step while you fill it in).

If we add analytics or any non-essential cookies in the future, we will update this policy and, where the law requires it, ask for your consent first. You can also block or delete cookies in your browser settings.

4. How we use your information, and why

• To reply to you and prepare a quote or free website check. Basis: steps you ask us to take before a contract, and our legitimate interest in answering enquiries.
• To deliver and manage a project, send invoices and keep records. Basis: performing our contract with you, and legal obligations such as tax and accounting.
• To keep the website secure and reliable and to prevent misuse. Basis: our legitimate interests.
• To improve our services and website content. Basis: our legitimate interests, using the least data needed.
• To follow the law and protect our rights. Basis: legal obligation and legitimate interests.
• To send you news or offers. We only do this if you have asked for it or the law otherwise allows it, and every message will include a simple way to opt out. Basis: your consent or, where allowed, legitimate interests.

We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.

5. Who we share it with

We share personal data only where needed, and only with:

• Service providers that help us run the business, such as website hosting, email, form delivery, messaging, scheduling, file storage and invoicing tools. They may use the data only to provide their service to us.
• Professional advisers such as accountants and lawyers, under confidentiality.
• Authorities or other parties where the law requires it, or to establish, exercise or defend legal claims.
• A buyer or successor if Merit’s business is ever merged, sold or reorganised, who must keep protecting your data in line with this policy.

If you choose to contact us through a third-party app such as WhatsApp, that provider’s own privacy policy applies to your use of the app.

6. International transfers

Our team and our service providers may be in different countries, so your information can be processed outside the country where you live, including in Pakistan. Where the law requires safeguards for such transfers, we use appropriate protections, such as contracts with standard data-protection clauses, and we choose providers that apply recognised security practices.

7. How long we keep it

• Enquiries that do not become a project: we keep them only as long as needed to respond and follow up, usually no longer than 24 months after our last contact, and then delete or anonymise them.
• Client records (contracts, invoices, project correspondence): for the length of the project, and afterwards for as long as tax, accounting or legal rules require, or to handle disputes.
• Technical logs: for a short period set by our hosting provider, unless needed to investigate a security issue.
• Marketing preferences: until you opt out, plus a record of the opt-out so that we respect it.

When data is no longer needed, we delete it or make it anonymous.

8. Security

We use reasonable technical and organisational measures to protect personal data, including encrypted (HTTPS) connections, restricted access to those who need it, and trusted providers. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your personal data in a way that creates a risk for you, we will notify you and any authority as the law requires.

9. Your rights

Depending on where you live, you may have the right to:

• ask what personal data we hold about you and get a copy;
• have inaccurate data corrected;
• ask us to delete your data, or restrict how we use it;
• object to uses based on our legitimate interests, or to direct marketing;
• receive your data in a portable format;
• withdraw consent at any time, where we rely on consent (this does not affect earlier use); and
• complain to your local data-protection authority.

If you are in the EU, EEA or UK, these rights come from the GDPR or UK GDPR. If you are in California, you may have rights to know, delete and correct your information; we do not sell or share personal information for cross-context advertising. If you are in Pakistan, a comprehensive personal data protection law has been proposed but is not yet in force at the time of writing; we will follow it once it applies, and we already honour the rights above on request.

To use any right, contact us through the contact page. We may need to confirm your identity first, and we aim to reply within 30 days. We will not charge a fee unless a request is clearly excessive, and if we cannot meet a request we will explain why.

10. Children

Our services are for businesses and are not aimed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us information, contact us and we will delete it.

11. Links to other websites

This website may link to other sites and apps (for example WhatsApp or sites shown in our examples). We do not control them and are not responsible for their privacy practices. Please read their policies.

12. Client project data

When we build, host, maintain or support a website, app or system for you, you are normally the controller of the customer and user data inside it, and we act as your processor. We will use that data only to deliver the service and as you instruct, keep it confidential, and apply appropriate security. We are happy to sign a data-processing agreement where the law or your policies require one. See also the confidentiality clause in our Terms.

13. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows the latest version. If a change is significant, we will make that clear on this website or contact you directly where appropriate.

14. Contact us

For any privacy question or request, use the contact page and write “Privacy” in your message. If you are not satisfied with our reply, you may complain to your local data-protection authority.

Questions about this page? Contact Merit Technologys and mention “Privacy” or “Terms”.